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ITAKA is embracing digital transformation with the introduction of its digital Holiday Voucher and offers a more convenient alternative to traditional paper vouchers. While ITAKA has not completely eliminated paper vouchers, the growing adoption of the digital format shows a change towards greater flexibility and efficiency for both customers and travel agents.
The Holiday Voucher ITAKA is now available in an electronic format through ITAKA’s platform. This transition gives customers a smoother booking experience while maintaining the option to use paper vouchers for those who prefer them.
Key updates:
The numbers shows a remarkable growth in the use of digital vouchers. In February 2025, digital Holiday Vouchers accounted for 39.43% of total voucher transactions, nearly doubling the 19.93% recorded in December 2024.
Digital Holiday Vouchers provide customers with immediate access to their funds and remove the need for physical storage or in-person exchanges. Since they can be used multiple times, travellers have more control over how they allocate their funds. This makes it easier to plan multiple trips or use leftover balances.
Knowing that they can use part of their funds for one trip and save the rest for another, customers may be more inclined to load higher amounts onto their Holiday Vouchers. This added flexibility makes digital vouchers a more attractive option compared to traditional, paper vouchers.
Unlike paper vouchers, which can be lost or misplaced, digital vouchers are stored securely within the system. This minimizes the risk of fraud or unauthorized use while ensuring that customers always have access to their travel funds.
Travel agents can process digital vouchers more efficiently, reducing administrative workload and speeding up the reservation process. Customers no longer need to present a physical document, which makes bookings faster.
Despite the push for digital adoption, ITAKA understands that some customers still prefer physical vouchers. That’s why both formats remain available. The company is gradually refining its approach based on customer feedback and makes sure the transition to digital is smooth and beneficial for everyone involved.
The rise in digital voucher popularity suggests that more travellers and businesses prefer electronic solutions. ITAKA continues to improve and expand its offerings, the goal remains the same: to make travel planning as easy and efficient as possible.
If you want to digitalise you travel business and don't know where to start - contact our expert in travel digital transformation.